Shipping policy
Last updated: 7 May 2026
1. Shipping Locations
Ironbark Outdoors ships Australia wide.
2. Processing Times
Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays).
Processing time frefers to the time required to prepare and dispatch an order. This is sepearate from delivery time.
During peak periods, sales events or public holidays, processing times may be slightly extended.
3. Delivery Timeframes
Once dispacted, delivery generally takes between 3-10 business days, depending on your location.
Please note:
- Delivery times are estimates only
- Regional and remote areas may experience longer delivery times
- Delays may occur due to carrier issues, weather events, or peak demand
Ironbark Outdoors is not liable for delivery delays outside of our control.
4. Shipping Costs
Ironbark Outdoors offers free standard shipping across Australia.
5. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at: contact@ironbarkoutdoors.au.
Orders can only be cancelled before they are dispatched. Once shipped, cancellations are no longer possible and the Return Policy will apply.
6. Incorrect or Damaged Orders
If your order arrives damaged, faulty or incorrect, please contact us within a reasonable timeframe and provide:
- Your order number
- Clear images of the issue
- A brief description of the issue
We will assess the matter promptly and resolve it in accordance with Austrlaian Consumer Law and our Returns & Refunds Policy.
7. Delivery Responsibility
It is your responsibility to ensure that shipping details are correct at the time of purchase.
Ironbark Outdoors is not responsible for delays or delivery issues caused by incorrect address details supplied by the customer.
8. Contacting Us
For all enquiries, please contact contact@ironbarkoutdoors.au.
We aim to respond to all enquiries within 1-2 business days