Refund policy

Effective Date: 7 May 2026

This Returns & Refund Policy applies to all purchases made through Ironbark Outdoors and is governed by Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

1. Australian Consumer Law Guarantees

Under Australian Consumer Law, customers are entitled to:

  • A replacement or refund for a major failure
  • Repair or replacement if goods fail to be of acceptable quality and the failure is not major
  • Compensation for reasonably foreseeable loss or damage

If a product is faulty, damaged, or not as described, customers should contact contact@ironbarkoutdoors.au with their order number and supporting photos or video. Claims should be made within a reasonable timeframe after becoming aware of the issue.

2. 30 Day Change of Mind Policy

Ironbark Outdoors offers a voluntary 30-Day Change of Mind Guarantee.

Customers may request a refund within 30 days of delivery if:

  • The item is unused
  • The item is in original condition
  • The item is returned in its original packaging
  • Proof of purchase is provided

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping costs are non-refundable unless required under Australian Consumer Law.

3. Faulty or Damaged Items

If a product arrives damaged or develops a fault, customers should contact contact@ironbarkoutdoors.au as soon as possible.

Ironbark Outdoors may request:

  • Photos or video of the issue
  • A brief explanation of the fault
  • Confirmation of correct use

If the product is confirmed faulty under Australian Consumer Law, the company will repair, replace, or refund the item and cover reasonable return shipping costs where required. Damage caused by misuse, improper handling, accidental damage, or failure to follow care instructions is not considered a fault under ACL.

4. Return Process

To initiate a return, customers must email:

  • Full name
  • Order number
  • Reason for return
  • Supporting photos if applicable

If approved, return instructions and a return address will be provided.

Items must not be returned without prior approval. The company recommends using tracked shipping, as they are not responsible for items lost in transit.

5. Refund Processing Timeframes

Once a return is received and inspected, customers will be notified of the outcome.

Approved refunds are processed to the original payment method. Estimated processing times:

  • 5–10 business days for Australian banks
  • 10+ business days for international payment providers

Processing times may vary depending on the financial institution.

6. Non-Refundable Situations

Change-of-mind refunds will not be provided where:

  • The product has been used or damaged
  • The product is not returned in original condition
  • The request is made outside the 30 day window

Refunds are also unavailable for:

  • Misuse or improper handling
  • Damage caused by liquids, substances, or external impact
  • Normal wear and tear
  • Purchases made with prior disclosure of defects

This does not limit rights under Australian Consumer Law.

7. Shipping Costs

For change-of-mind returns:

  • Customers are responsible for return shipping costs

For faulty products confirmed under ACL:

  • Ironbark Outdoors will cover reasonable return shipping costs

Shipping costs are non-refundable unless the product is faulty or not as described.

8. Communication & Response Times

Return enquiries should be sent to: contact@ironbarkoutdoors.au

Ironbark Outdoors aims to respond within 1–2 business days (Monday to Friday, excluding public holidays). Customers are asked not to initiate return requests via social media.

9. Our Commitment

Ironbark Outdoors states that it aims to resolve all concerns fairly, promptly, and in accordance with Australian Consumer Law. Questions about the policy can be directed to contact@ironbarkoutdoors.au